Member Update November 2014

We hope you enjoy the November edition of our Member Update. Read about our brand new look, our new and improved travel insurance, our travel competition, summer and your eyes and our holiday opening hours.

A new look for a new era


It’s true that our members are like family to us. That’s why we’ve smartened the place up a bit. So you can feel proud to bring your friends around.

Our new branding is designed to reflect our dynamic, forward-thinking service delivery and our professional, transparent dealings with you. Hopefully it also conveys the care we take in helping you with your health care.

Are your extended family or ADF mates already part of our family? If not, why not? With our new cover options we can better cater for the different ages and stages of life.

Defence Health membership is open to people who have served, who currently serve, or who have a Defence connection. These members can then invite their mum and dad, brother and sister and grandkids to join. Even a former spouse is eligible.

Just remember, not everyone can join Defence Health. So let your family know about their connection to our family.

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Oh, the places you’ll go…with our new travel insurance


Defence Health Travel Insurance is better than ever before.

We’ve joined forces with Allianz Global Assistance to bring you one of the most comprehensive and competitive travel insurance products in the market. And for the first time, our members get preferential pricing.

Key benefits of the new travel insurance include:

  • Special ADF features – cover from overseas posting and leave cancellation insurance if deployed
  • Emergency assistance via an Australian call centre plus an international network of doctors
  • Optional packages for snow, golf, cruise and adventure travel
  • No age restriction
  • Flexible excess to reduce premium
  • Discount for Defence Health members and ADF personnel.

It’s easy to get a quote and buy online. And if you’re a frequent traveller, you’ll be impressed with the value of our multi-trip option.

If you thought our travel insurance had lost its edge, take another look. We’re back in town with top quality, competitively priced cover for wherever your travel takes you.

Win a $1000 Webjet voucher!

Like $1000 towards your travel? Or a new camera to capture your adventure? Buy your travel insurance before 30 December 2014 to go into the draw for a $1000 Webjet voucher or one of four digital cameras.

Get a quote online

To view the competition terms and conditions please click here.

Travel insurance is arranged by Defence Health Ltd ABN 80 008 629 481 AFSL 313890. This insurance is issued and managed by AGA Assistance Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement available from Defence Health Ltd receives commissions in the range of 10-20% of the premium paid.

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Summer sun and your eyes


We all know ultraviolet sunlight burns our skin. But have you thought about the damage it can do to your eyes? Sliding on a pair of sunnies this summer could prevent potentially irreversible eye damage.

The Cancer Council warns that intensive exposure to UV sunlight has been linked to the early formation of cataracts and macular degeneration. And UV light is strongly linked to skin cancer on the eye lid. Without sunglasses, exposure to direct or reflected UV radiation can also cause sunburn to the cornea, leading to temporary loss of vision and extreme eye pain.

Spectacle-wearers are at greater-than-average risk of sun exposure because sunnies get ditched if they are already wearing glasses. Sunglasses should be an important element of the summer-sun protection ritual for these people too.

Specsavers optometrists recommend that spec-wearers invest in a pair of prescription sunglasses, or wear contact lenses and polarised sunglasses to protect their eyes in the sun. Polarised glasses have special lenses that deflect sun and reduce glare. They let the right light in and keep the bad light out.

So whether you’re on your bike, on the water, at the beach or just taking a stroll, remember to save your eyes and slap on your shades.

Sun damage – the symptoms

  • Blurry or patchy vision
  • Red eyes
  • Eye irritation, aching or pain
  • Lumps, spots or scales on eyelids.

Benefits of polarised sunnies

  • Eliminate 99.9% of sun glare
  • 100% UV protection for eyes
  • Less squinting = fewer wrinkles
  • Clearer vision around water.

Special optical network offers

Protect your eyes this summer with a pair of polarised prescription specs. Check out the special offers at and during November.

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Speedy claim payments

We want to make it easy for you to claim. And even easier for you to receive your benefits quickly. There are a couple of simple steps you can take to make this happen.

Download (or update) the Defence Health claiming app. You’ll find it in the Google Play or the App Store by searching for Defence Health. With a couple of taps of the screen and a quick photo of your account, your claim is on its way to us.

Or you can claim online through the Member Area of our website. Just scan your account and email it with your online claim.

And finally, the most important step – getting paid! Make sure we’ve got your bank account details for the direct deposit of your benefits. This is very important as we won’t be sending cheque payments from next year. So if you normally wait for a cheque in the mail, we need to set up a bank account for your benefits.

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‘Tis the season to be jolly

That time of year is rapidly approaching. Whether you are working, travelling or just relaxing with the family over the holidays, we wish you good health and happy times.

Just to confirm, our operating hours (ESDST) will be:

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We’ll be back to regular hours from Friday 2 January, 2015.

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